INFOGOV 707 : Dispute Resolution Techniques
Business and Economics
2023 Quarter One (1232) (15 POINTS)
Course Prescription
Course Overview
This course addresses a range of appropriate dispute resolution mechanisms to address complaints, resolve problems, and reach settlement on a variety of matters. You will examine and apply techniques and best practice for facilitating negotiation of disputes through mediation and conciliation. You will also explore negotiation theories, styles, strategies, tactics, and techniques.
Capabilities Developed in this Course
| Capability 1: | Disciplinary Knowledge and Practice |
| Capability 2: | Critical Thinking |
| Capability 3: | Solution Seeking |
| Capability 4: | Communication and Engagement |
| Capability 5: | Independence and Integrity |
Learning Outcomes
- Analyse the cognitive, affective, and behavioural domains of disagreement and dispute (Capability 1 and 2)
- Explain the legal consequences of dispute, including those regarding data protection; privacy; and, access to information (Capability 1)
- Enhance self-awareness and apply skills, tools, and analytical techniques to elicit and clarify disputants' positions, interests, and issues and to engage creatively with opportunities for value creation (Capability 2, 3 and 5)
- Evaluate negotiable outcomes, including those regarding information governance (Capability 1 and 2)
- Explain a tested process to enable negotiation to be facilitated by mediation and/or conciliation and to develop skills within that process (Capability 2, 4 and 5)
Assessments
| Assessment Type | Percentage | Classification |
|---|---|---|
| Learning Journals | 30% | Individual Coursework |
| Portfolio | 70% | Individual Coursework |
| 2 types | 100% |
| Assessment Type | Learning Outcome Addressed | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||||||
| Learning Journals | ||||||||||
| Portfolio | ||||||||||
Workload Expectations
Delivery Mode
Online
The course will include live online learning events. Each week a one-hour evening session with teaching staff will run on Zoom. See Canvas for the day, time, and Zoom link for this session.
The vast majority of the course is self-directed.
There will be two instances where you will need to arrange a time with someone else in the class to engage in a negotiation role play.
Learning Resources
Course materials are made available in a learning and collaboration tool called Canvas which also includes reading lists and lecture recordings (where available).
Please remember that the recording of any class on a personal device requires the permission of the instructor.
Student Feedback
At the end of every semester students will be invited to give feedback on the course and teaching through a tool called SET or Qualtrics. The lecturers and course co-ordinators will consider all feedback and respond with summaries and actions.
Your feedback helps teachers to improve the course and its delivery for future students.
Class Representatives in each class can take feedback to the department and faculty staff-student consultative committees.
Class feedback is very important and we take it seriously. The course was very well received in Q1 2022 but suggested improvements included: reconsidering the live class time and release time of the readings. We will announce the class time on Canvas ahead of the first week, and ensure all course materials are available at least one week in advance. We will also aim to invite some guest speakers, but this is contingent on availability.
Academic Integrity
The University of Auckland will not tolerate cheating, or assisting others to cheat, and views cheating in coursework as a serious academic offence. The work that a student submits for grading must be the student's own work, reflecting their learning. Where work from other sources is used, it must be properly acknowledged and referenced. This requirement also applies to sources on the internet. A student's assessed work may be reviewed against online source material using computerised detection mechanisms.
Class Representatives
Class representatives are students tasked with representing student issues to departments, faculties, and the wider university. If you have a complaint about this course, please contact your class rep who will know how to raise it in the right channels. See your departmental noticeboard for contact details for your class reps.
Inclusive Learning
All students are asked to discuss any impairment related requirements privately, face to face and/or in written form with the course coordinator, lecturer or tutor.
Student Disability Services also provides support for students with a wide range of impairments, both visible and invisible, to succeed and excel at the University. For more information and contact details, please visit the Student Disability Services’ website http://disability.auckland.ac.nz
Special Circumstances
If your ability to complete assessed coursework is affected by illness or other personal circumstances outside of your control, contact a member of teaching staff as soon as possible before the assessment is due.
If your personal circumstances significantly affect your performance, or preparation, for an exam or eligible written test, refer to the University’s aegrotat or compassionate consideration page https://www.auckland.ac.nz/en/students/academic-information/exams-and-final-results/during-exams/aegrotat-and-compassionate-consideration.html.
This should be done as soon as possible and no later than seven days after the affected test or exam date.
Learning Continuity
In the event of an unexpected disruption, we undertake to maintain the continuity and standard of teaching and learning in all your courses throughout the year. If there are unexpected disruptions the University has contingency plans to ensure that access to your course continues and course assessment continues to meet the principles of the University’s assessment policy. Some adjustments may need to be made in emergencies. You will be kept fully informed by your course co-ordinator/director, and if disruption occurs you should refer to the university website for information about how to proceed.
Student Charter and Responsibilities
The Student Charter assumes and acknowledges that students are active participants in the learning process and that they have responsibilities to the institution and the international community of scholars. The University expects that students will act at all times in a way that demonstrates respect for the rights of other students and staff so that the learning environment is both safe and productive. For further information visit Student Charter https://www.auckland.ac.nz/en/students/forms-policies-and-guidelines/student-policies-and-guidelines/student-charter.html.
Disclaimer
Elements of this outline may be subject to change. The latest information about the course will be available for enrolled students in Canvas.
In this course students may be asked to submit coursework assessments digitally. The University reserves the right to conduct scheduled tests and examinations for this course online or through the use of computers or other electronic devices. Where tests or examinations are conducted online remote invigilation arrangements may be used. In exceptional circumstances changes to elements of this course may be necessary at short notice. Students enrolled in this course will be informed of any such changes and the reasons for them, as soon as possible, through Canvas.