POPLHLTH 724 : Quality in Health Care

Medical and Health Sciences

2021 Semester One (15 POINTS)

Course Prescription

Quality healthcare is examined with an emphasis on strategies that enable individuals, teams, and services within healthcare organisations to implement and sustain performance improvement. Allows students to explore the quality principles to an area of their own choice.

Course Overview

The course is able to be undertaken in-person or online. The in-person component involves 4 teaching days spread across the semester. Lectures on the teaching days are recorded and made available to all students shortly after the completion of each lecture.

Course Requirements

Restriction: NURSING 775

Course Contacts

Course Director: Dr Vanessa Selak (v.selak@auckland.ac.nz; phone +64 (0) 9 923 6509)
Course Administrator: Mrs Kashmira Irani (k.irani@auckland.ac.nz; phone +64 (0) 9 923 6549)

Capabilities Developed in this Course

Capability 1: Disciplinary Knowledge and Practice
Capability 2: Critical Thinking
Capability 3: Solution Seeking
Capability 4: Communication and Engagement
Capability 5: Independence and Integrity
Capability 6: Social and Environmental Responsibilities

Learning Outcomes

By the end of this course, students will be able to:
  1. Apply improvement science methods and tools to support equitable health outcomes, close evidence-practice gaps, and reduce waste, harm and variation in healthcare (Capability 1.1, 3.1, 3.2, 4.1, 4.2, 5.1, 6.1 and 6.2)
  2. Critically analyse contributors to care delivery problems and demonstrate a systems and systematic approach to addressing care delivery problems and enhancing patient safety (Capability 1.1, 1.2, 2.1, 3.2, 4.1, 4.2, 5.1 and 6.2)
  3. Design a robust quality improvement project that recognises major implementation challenges and can support equitable health outcomes, and illustrate how a successful project might be sustained and spread (Capability 1.1, 1.2, 2.1, 3.1, 4.1, 4.2, 5.1, 6.1 and 6.2)


Assessment Type Percentage Classification
Quizzes 10% Individual Coursework
Assignments 90% Individual Coursework
Assessment Type Learning Outcome Addressed
1 2 3

Workload Expectations

This course is a standard 15 point course and students are expected to spend 10 hours per week involved in each 15 point course that they are enrolled in.

Delivery Mode

Campus Experience or Online

This course is offered in two delivery modes:

Campus Experience

Lectures (delivered in four block days) will be available as recordings. 
The course may include online group discussions / tutorials and these will be recorded.   
Attendance on campus is not required for the quizzes (no exam).


The course will include live online events including lectures, and may include online group discussions / tutorials, and these will be recorded.
Attendance on campus is not required for the quizzes (no exam).
Study material will be released as available throughout the course.
This course runs to the University semester/quarter timetable and all the associated completion dates and deadlines will apply.

Student Feedback

At the end of every semester students will be invited to give feedback on the course and teaching through a tool called SET or Qualtrics. The lecturers and course co-ordinators will consider all feedback and respond with summaries and actions.

Your feedback helps teachers to improve the course and its delivery for future students.

Class Representatives in each class can take feedback to the department and faculty staff-student consultative committees.

Digital Resources

Course materials are made available in a learning and collaboration tool called Canvas which also includes reading lists and lecture recordings (where available).

Please remember that the recording of any class on a personal device requires the permission of the instructor.

Academic Integrity

The University of Auckland will not tolerate cheating, or assisting others to cheat, and views cheating in coursework as a serious academic offence. The work that a student submits for grading must be the student's own work, reflecting their learning. Where work from other sources is used, it must be properly acknowledged and referenced. This requirement also applies to sources on the internet. A student's assessed work may be reviewed against online source material using computerised detection mechanisms.

Inclusive Learning

All students are asked to discuss any impairment related requirements privately, face to face and/or in written form with the course coordinator, lecturer or tutor.

Student Disability Services also provides support for students with a wide range of impairments, both visible and invisible, to succeed and excel at the University. For more information and contact details, please visit the Student Disability Services’ website http://disability.auckland.ac.nz

Special Circumstances

If your ability to complete assessed coursework is affected by illness or other personal circumstances outside of your control, contact a member of teaching staff as soon as possible before the assessment is due.

If your personal circumstances significantly affect your performance, or preparation, for an exam or eligible written test, refer to the University’s aegrotat or compassionate consideration page https://www.auckland.ac.nz/en/students/academic-information/exams-and-final-results/during-exams/aegrotat-and-compassionate-consideration.html.

This should be done as soon as possible and no later than seven days after the affected test or exam date.

Learning Continuity

In the event of an unexpected disruption we undertake to maintain the continuity and standard of teaching and learning in all your courses throughout the year. If there are unexpected disruptions the University has contingency plans to ensure that access to your course continues and your assessment is fair, and not compromised. Some adjustments may need to be made in emergencies. You will be kept fully informed by your course co-ordinator, and if disruption occurs you should refer to the University Website for information about how to proceed.

Student Charter and Responsibilities

The Student Charter assumes and acknowledges that students are active participants in the learning process and that they have responsibilities to the institution and the international community of scholars. The University expects that students will act at all times in a way that demonstrates respect for the rights of other students and staff so that the learning environment is both safe and productive. For further information visit Student Charter https://www.auckland.ac.nz/en/students/forms-policies-and-guidelines/student-policies-and-guidelines/student-charter.html.


Elements of this outline may be subject to change. The latest information about the course will be available for enrolled students in Canvas.

In this course you may be asked to submit your coursework assessments digitally. The University reserves the right to conduct scheduled tests and examinations for this course online or through the use of computers or other electronic devices. Where tests or examinations are conducted online remote invigilation arrangements may be used. The final decision on the completion mode for a test or examination, and remote invigilation arrangements where applicable, will be advised to students at least 10 days prior to the scheduled date of the assessment, or in the case of an examination when the examination timetable is published.