OPSMGT 258 : Business Process Design
Business and Economics
2022 Semester One (1223) (15 POINTS)
Course Prescription
Course Overview
The course aims to provide a basic, broad-based understanding of business process design and management that will serve as a good foundation for specialist Stage-III courses in Operations Management, Supply Chain Management, Enterprise Systems and IS design and management etc. Thus, the course has multiple objectives, which include providing students with 1) the fundamentals of process thinking and process management, 2) a basic understanding of links between organisational strategy and business process improvement initiatives, 3) techniques for analysing, improving and redesigning processes, 4) knowledge of how to execute business process redesign projects, 5) formal process modelling skills using business software to represent and analyse both as-is and to-be processes, 6) knowledge and modelling of inter and intra enterprise business processes, and 7) basic knowledge of how to manage the organisational change that is induced by process redesign.
Capabilities Developed in this Course
| Capability 1: | Disciplinary Knowledge and Practice |
| Capability 2: | Critical Thinking |
| Capability 3: | Solution Seeking |
| Capability 4: | Communication and Engagement |
| Capability 5: | Independence and Integrity |
| Capability 6: | Social and Environmental Responsibilities |
Learning Outcomes
- Demonstrate the knowledge of the concepts, views, and latest methodologies of business process design, and apply them into practice. (Capability 1)
- Diagnose current business processes (as-is) through analysing information from diverse sources and classify process issues for business process (re)design. (Capability 2)
- Develop alternatives for business process improvement and propose well-justified solutions (to-be) through quantitative and qualitative methods. (Capability 2 and 3)
- Build and refine logical structure with specific evidence regarding changes in business processes through verbal discussions for case exercises and assessments, and further synthesise other alternatives of business process changes through attentive listening. (Capability 4.1 and 4.3)
- Challenge own alternatives for business process redesign and polish them through questioning relevance. (Capability 5.1)
- Identify ethical and social issues in organizations possibly resulting from changes in business processes and demonstrate capabilities to develop balanced resolutions to address those issues and successfully implement business process redesign. (Capability 5.2 and 6)
- Write persuasive documents through individual assessments, which clearly demonstrate why and how organisations pursue business process improvement initiatives. (Capability 2 and 4.2)
Assessments
| Assessment Type | Percentage | Classification |
|---|---|---|
| Laboratories | 8% | Individual Coursework |
| Assignment 1 | 10% | Individual Coursework |
| Assignment 2 | 15% | Individual Coursework |
| Test | 20% | Individual Test |
| Final Exam | 47% | Individual Examination |
| 5 types | 100% |
| Assessment Type | Learning Outcome Addressed | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||||
| Laboratories | ||||||||||
| Assignment 1 | ||||||||||
| Assignment 2 | ||||||||||
| Test | ||||||||||
| Final Exam | ||||||||||
Workload Expectations
This course is a standard 15 point course and students are expected to spend 10 hours per week involved in each 15 point course that they are enrolled in. For this course, you can expect 3 hours of lectures, an hour tutorial, 2 hours of reading and thinking about the content, and 4 hours of work on assignments and/or test preparation in a week.
Delivery Mode
Campus Experience
Attendance is required at scheduled activities including labs to receive credit for components of the course.
Lectures will be available as recordings. Other learning activities including labs will not be available as recordings.
The course will not include live online events including tutorials.
Attendance on campus is required for the exam.
The activities for the course are scheduled as a standard weekly timetable.
Learning Resources
Course materials are made available in a learning and collaboration tool called Canvas which also includes reading lists and lecture recordings (where available).
Please remember that the recording of any class on a personal device requires the permission of the instructor.
Student Feedback
At the end of every semester students will be invited to give feedback on the course and teaching through a tool called SET or Qualtrics. The lecturers and course co-ordinators will consider all feedback and respond with summaries and actions.
Your feedback helps teachers to improve the course and its delivery for future students.
Class Representatives in each class can take feedback to the department and faculty staff-student consultative committees.
Academic Integrity
The University of Auckland will not tolerate cheating, or assisting others to cheat, and views cheating in coursework as a serious academic offence. The work that a student submits for grading must be the student's own work, reflecting their learning. Where work from other sources is used, it must be properly acknowledged and referenced. This requirement also applies to sources on the internet. A student's assessed work may be reviewed against online source material using computerised detection mechanisms.
Class Representatives
Class representatives are students tasked with representing student issues to departments, faculties, and the wider university. If you have a complaint about this course, please contact your class rep who will know how to raise it in the right channels. See your departmental noticeboard for contact details for your class reps.
Inclusive Learning
All students are asked to discuss any impairment related requirements privately, face to face and/or in written form with the course coordinator, lecturer or tutor.
Student Disability Services also provides support for students with a wide range of impairments, both visible and invisible, to succeed and excel at the University. For more information and contact details, please visit the Student Disability Services’ website http://disability.auckland.ac.nz
Special Circumstances
If your ability to complete assessed coursework is affected by illness or other personal circumstances outside of your control, contact a member of teaching staff as soon as possible before the assessment is due.
If your personal circumstances significantly affect your performance, or preparation, for an exam or eligible written test, refer to the University’s aegrotat or compassionate consideration page https://www.auckland.ac.nz/en/students/academic-information/exams-and-final-results/during-exams/aegrotat-and-compassionate-consideration.html.
This should be done as soon as possible and no later than seven days after the affected test or exam date.
Learning Continuity
In the event of an unexpected disruption, we undertake to maintain the continuity and standard of teaching and learning in all your courses throughout the year. If there are unexpected disruptions the University has contingency plans to ensure that access to your course continues and course assessment continues to meet the principles of the University’s assessment policy. Some adjustments may need to be made in emergencies. You will be kept fully informed by your course co-ordinator/director, and if disruption occurs you should refer to the university website for information about how to proceed.
Student Charter and Responsibilities
The Student Charter assumes and acknowledges that students are active participants in the learning process and that they have responsibilities to the institution and the international community of scholars. The University expects that students will act at all times in a way that demonstrates respect for the rights of other students and staff so that the learning environment is both safe and productive. For further information visit Student Charter https://www.auckland.ac.nz/en/students/forms-policies-and-guidelines/student-policies-and-guidelines/student-charter.html.
Disclaimer
Elements of this outline may be subject to change. The latest information about the course will be available for enrolled students in Canvas.
In this course students may be asked to submit coursework assessments digitally. The University reserves the right to conduct scheduled tests and examinations for this course online or through the use of computers or other electronic devices. Where tests or examinations are conducted online remote invigilation arrangements may be used. In exceptional circumstances changes to elements of this course may be necessary at short notice. Students enrolled in this course will be informed of any such changes and the reasons for them, as soon as possible, through Canvas.